At Heal at Home, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our healthcare and home-care services. By accessing our website or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Your name, email address, phone number, home address, and any other details you provide when booking a service or contacting us.
- Health-Related Information: Limited health information you share voluntarily to help us deliver appropriate care or services.
- Technical Data: Browser type, device information, IP address, and cookies to improve site functionality and user experience.
- Payment Information: Billing details processed through secure third-party payment gateways.
2. How We Use Your Information
We use your data to:
- Provide, schedule, and manage home-care and health services.
- Communicate updates, confirmations, and service reminders.
- Improve our website performance and user experience.
- Send newsletters or promotional content (only if you opt in).
- Comply with legal obligations or healthcare regulations.
3. Information Sharing and Disclosure
We do not sell or rent your personal data. Your information may be shared only with:
- Licensed healthcare professionals or caregivers assigned to your service.
- Third-party partners who assist with secure payment processing, scheduling, or website hosting.
- Authorities or regulators, when required by law.
All partners are required to maintain strict confidentiality and data security.
4. Data Protection and Security
We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure data storage. However, please note that no online platform is 100% secure, and you share information at your own discretion.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze traffic, and customize content. You can adjust your browser settings to refuse cookies, but some site features may not function properly.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for communications at any time.
- Request details on how your data is processed.
To exercise these rights, please contact us using the details provided below.
7. Children’s Privacy
Heal at Home does not knowingly collect personal data from children under 13. If we learn that a child has provided us with information, we will promptly delete it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated date.
9. Contact Us
If you have questions or concerns about our Privacy Policy or how we handle your data, please contact us:
📧 Email: info@healathome.org | help@healathome.org
📞 Phone: +1 580-332-3353
🌐 Website: www.healathome.org